WARRANTY POLICY – CHANGE
QOil Vietnam commits to exchange products within 7 days if the product has an error from the supplier. In case of errors caused by use or by customers, QOil is committed to warranty – maintenance, refund at the request of customers.
Conditions change delivery
Defective product due to supplier.
Delivery time is late compared to the time notified to you.
Customers send the product you want to change to the address:
QOil VIETNAM CO., LTD
Address: 95 Hiệp Nhất, Ward 04, Tân Bình District ,, TPHCM
Upon receiving the warranty product, the warranty department will contact the customer to confirm with the customer.
Within 2 weeks from the day the Warranty department receives the product, the Warranty department will return the product to the customer (if there is an objective condition that occurs slowing the delivery process, the Warranty department will proactively notify in advance. for you).
In case the product you want to exchange has a higher value than the old one, please pay before QOil proceeds with the new shipment.